PURCHASE RULES

General introduction about NINUDA

Welcome to ninuda.com.
We are members of

Ninuda HK Co., Ltd, head office address is at Room C, 7th Floor, World Trust Tower, 50 Stanley Street, Central Hong Kong, Trading feng shui jewelry, fashion jewelry and high-end agarwood to meet the needs increasingly high among consumers.

When you access our website and contact us, it means you agree to these terms. The website reserves the right to change, modify, add or remove any part of the Terms and Conditions of Use, at any time. Changes are effective immediately upon posting on the website without prior notice. And when you continue to use the website, after changes to the Terms and Conditions are posted, it means you accept those changes. Please check back regularly to update our changes.

Please read carefully before deciding to purchase:

Terms of purchase and sale of goods at NINUDA

1. Instructions for using the web

- When accessing our website, users must be at least 18 years old or access under the supervision of a parent or legal guardian.

- We grant a license to use so you can shop on the web within the terms and conditions of use set forth.

- It is strictly prohibited to use any part of this website for commercial purposes or on behalf of any third party without our written permission. If you violate any of the provisions herein, we will cancel your license without prior notice.

- This website is only used to provide product information, we are not the manufacturer, so the comments displayed on the website are the personal opinions of customers, not ours.

- You must register an account with authentic information about yourself and must update if there are any changes. Each visitor must be responsible for their password, account and activities on the website. Each visitor must be responsible for their password, account and activities on the website. Each visitor must be responsible for their password, account and activities on the website.

- During the registration process, you agree to receive promotional emails from the website. After that, if you do not want to continue receiving emails, you can refuse by clicking on the link at the bottom of every promotional email.

2. Customer opinions

– All website content and your comments are our property. If we detect any fake information, we will immediately block your account or apply other measures in accordance with HongKong law.

3. Place order and confirm order

- When you place an order at ninuda.com, we will receive an order request and send you an order number. However, the order request needs to go through an order confirmation step. ninuda.com only confirms the order if your order request satisfies the order fulfillment criteria at ninuda.com.

- In order for your order request to be confirmed quickly, please provide correct and complete information related to delivery, or terms and conditions of the promotion program (if any) that you have requested. guests participate.

4. Order value and payment method

- ninuda.com only provides Online payment methods on the website (Visa, Master...).

5. Promotional programs

- With the desire to bring many benefits to customers, ninuda.com and its member merchants regularly have special discount programs. However, to ensure fairness for customers who are the end consumers of ninuda.com, we have the right to refuse orders that are not intended for personal use, bulk purchases or for commercial purposes. purpose of buying and reselling when you participate in promotional programs.

- Normally, the maximum number of products for each customer when participating in special promotions at ninuda.com is two (02) products. Rules of the promotion program will be updated on the promotion page at each time the program runs and may be changed without prior notice to customers.

- ninuda.com has the right to refuse orders that do not satisfy the terms and conditions of participating in promotions without notifying the customer. Therefore, please carefully review the Rules of each program before participating.

6. Discount code

- Discount code is a form of discount that ninuda.com offers to customers that may be worth a partial or full reduction in the value of the order.

- Only one discount code can be applied to each order. You will receive detailed information about the terms and conditions of using the accompanying discount code. To ensure fairness for customers who are the end consumers of ninuda.com, we have the right to refuse orders that are not intended for personal use, bulk purchases or for the purpose of taking away. resell.

- ninuda.com has the right to refuse orders using discount codes that do not satisfy the terms and conditions of using discount codes without prior notice. The discount code in this case will not be reissued. In addition, ninuda.com has the right to refuse to renew codes that have expired, codes that have not been used to their full value or cases that unilaterally stop fulfilling orders arising from your side.

7. International delivery

- ninuda.com delivers internationally to over 100 countries worldwide.

-Ninuda's delivery time is 5-7 days from the date of successful order.

-Note: delivery time depends on many factors such as shipping distance, weather conditions....

8. Price

- Product prices listed at ninuda.com are the final selling prices including Value Added Tax (VAT). Product prices may change depending on time and accompanying promotions. Shipping fees or Order Fulfillment Fees will apply in addition, if any, and will be clearly displayed on the Payment page when you place an order.

- Although we make every effort to ensure that all information and prices displayed are accurate for each product, there may occasionally be errors or omissions. If we discover an error in the price of any product in your order, we will notify you as soon as possible and give you the option to reconfirm your order with correct price or cancel the order. If we are unable to contact you, the order will be automatically canceled on the system and a refund will be issued (if the order has been paid in advance).

- Price difference: Member merchants operating at the ninuda.com e-commerce trading floor can provide the same product with different price policies, you have the right to choose and compare prices. among member merchants to get the most reasonable price for your order request. ninuda.com does not intervene in the pricing policy of each member merchant if a dispute arises.

9. Terms and Conditions for use of Coupons and Discount Codes

The following terms and conditions (T&C) will apply to the use of coupons or discount codes for promotional programs (hereinafter collectively referred to as “Coupons”), provided that: These coupons are granted unconditionally. For detailed information about the terms and conditions of using coupons and discount codes, please refer to:https://ninuda.com/dieu-khoan-su-dung-voucher/

10. Product information

- ninuda.com provides detailed information for each product we post, however we cannot commit to providing complete, accurate, up-to-date, and error-free information. for each product.

- In case the product you receive is not as described by ninuda.com in the product information section, please notify Customer Support as soon as possible after receipt. At the same time, ensure that the product is in unused condition for return support. For detailed information about return policy, please refer to:https://ninuda.com/returns-and-refunds/

11. Policy on counterfeit goods, counterfeit goods, and goods of poor quality

- ninuda.com aims to provide the best quality goods and services to customers through the products listed for sale on our website and refuses to sell illegally manufactured, copied, and counterfeit products. , counterfeit goods, unknown origin...

- Member merchants of ninuda.com are required to seriously ensure the quality and origin of products, as well as be responsible before the law for their actions. violation. In cases of detecting products that are illegally manufactured, copied, counterfeit, counterfeit, of unknown origin, etc., ninuda.com will immediately suspend or terminate the right to sell and take other measures. Sanctions for violating member traders.

- In case you suspect that the product is illegally manufactured, copied, counterfeit, counterfeit, of unknown origin, etc., please notify us immediately by contacting the Support Department. customers at https://ninuda.com/lien-he/ for information verification and support.

12. Trademarks and copyrights

- All intellectual property rights (registered or unregistered), information content and all designs, text, graphics, software, images, videos, music, sounds, compilations The software, source code and underlying software are our property. The entire content of the website is protected by Vietnamese copyright laws and international conventions. Copyright reserved.

13. Legal rights

- The terms, conditions and content of this website are governed by the laws of Hong Kong and the Courts of competent jurisdiction in Hong Kong shall resolve any dispute arising from unauthorized use of this website .

14. Security regulations

- Our website values ​​information security and uses the best measures to protect your information and payments. Your information during the payment process will be encrypted to ensure safety. Once you complete the order process, you will exit safe mode.

- You may not use any program, tool or other form to interfere with the system or change the data structure. The website also prohibits the dissemination, dissemination or promotion of any activities aimed at interfering, sabotaging or infiltrating system data. Violating individuals or organizations will be deprived of all rights and will be prosecuted before the law if necessary.

All transaction information will be kept confidential, but in case required by law enforcement, we will be forced to provide this information to legal authorities.

15. Safe and convenient payment at Ninuda.com

All customers who participate in transactions at ninuda.com via international credit cards have their information kept secure with encryption (see details in the "Security Regulations" clause mentioned above). Thereby, when making online payments, please note the following details:

- Only use websites with secure payment certificates.

- Absolutely do not let others borrow your credit card or account to make payments at ninuda.com. - Absolutely do not let others borrow your credit card or account to make payments at ninuda.com.

- Check your bank account regularly to ensure all card transactions are under control.

16. Contracting and transactions at Ninuda.com

- Customers when shopping at ninuda.com must perform the ordering and receiving operations in the following order:

Pay in advance online via credit card (Visa, Master card..):

Step 1: Customers place an order and provide complete and authentic information

Step 2: Customers pay in advance

Step 3: ninuda.com checks, confirms the order and ships the goods

Step 4: Customers check and receive goods

- In these cases, customers can look up transaction information via email sent to the customer's mailbox registered with ninuda.com or look up transaction status on the website.https://ninuda.com/tai-khoan/orders/. In addition, customers can look up transaction history when logging into their account on the websitehttps://ninuda.com/account

- In case the customer wants to edit information, the customer must notify ninuda.com via hotline 08 1900 9944... or leave a message athttps://ninuda.com/lien-he/.

17. Change or cancel transactions at Ninuda.com

- In all cases, customers have the right to terminate the transaction if the following measures have been taken:

1. Notify ninuda.com about transaction cancellation via hotline +1 657 377 5797 or message at https://ninuda.com/lien-he/

2. Return received goods but have not used them or enjoyed any benefits from them (according to the return policy athttps://ninuda.com/returns-and-refunds/)

18. Resolve consequences due to errors in entering commercial information at Ninuda.com

- Customers are responsible for providing complete and accurate information when participating in transactions at ninuda.com. In case the customer enters incorrect information sent to the ninuda.com sales website, ninuda.com has the right to refuse to carry out the transaction. In addition, in all cases, customers have the right to unilaterally terminate the transaction if the following measures have been taken:

1. Notify ninuda.com via hotline +1 657 377 5797 or enter a message athttps://ninuda.com/lien-he

2. Return goods received but have not used or enjoyed any benefits from those goods.

19. Dispute resolution

- Any controversy, claim or dispute arising from or related to transactions at ninuda.com or these Regulations and Conditions will be resolved by negotiation, conciliation, arbitration and/ or Court under the Consumer Protection Law Chapter 4 on Dispute Resolution between consumers and organizations and individuals trading in goods and services.

20. Regulations on termination of agreement

- In case of any damage arising from violation of the Website Usage Rules, we have the right to suspend or permanently lock your account. If you are dissatisfied with the website or any of the terms, conditions, rules, policies, guidelines, or practices of ninuda.com, your sole remedy is to discontinue working with us. .

21. Other regulations

- All Terms and Conditions (and all obligations arising out of these Terms and Conditions or related) will be governed by and construed in accordance with the laws of Vietnam. We reserve the right to modify these Terms and Conditions at any time and such modifications will be effective immediately upon being posted at ninuda.com.

Please note that you only purchase products when you accept and understand the above regulations. If you need further information, please refer to https://ninuda.com/helpcenter/